The Hoag digital team achieved the first-year benchmark of transitioning 10% of imaging appointments to online scheduling. Following the work the team did to move 30-35 percent of HMG appointments to being scheduled online, it partnered with imaging/radiology to begin digitizing their appointments as well. This includes important studies like screening mammograms and a variety of ultrasound modalities, helping drive both channel-of-choice preference for access/convenience for our communities while also introducing opportunities for internal efficiencies.

The Hoag digital team expanded the labor, delivery and recovery-focused Nona product into a fuller perinatal journey. The team expanded the scope of the Nona platform beyond its initial singular use case focusing on the postnatal journey from day of discharge into a journey that actually follows moms along their prenatal journeys at well — in expanding the platform in this way, we’ve also significantly grown the number of moms on the platform (currently at 1,500 monthly active moms) which gives rise to numerous opportunities for us to better the women’s health experience via the use of the generated data and continuing to follow them on the postnatal journey.

Two years into Compass’ inception, the team dramatically pivoted the business model into one more strongly and perceptually anchored in the preventative wellness space. As a result of the pivot and associated marketing efforts, the team tripled the product’s subscriber/member base within a six-month window of the new version. Additionally, the team is pacing to hit its goals of filling our first physician panel this quarter, before expanding to other physical locations, giving us the right signals about delivering the type of care our targeted cohorts (20-49 age group, working professionals) are looking for.