Membership Agreement

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Last updated: 10/02/2024

Hoag Compass Membership Program Agreement

This Hoag Compass Membership Program Agreement (the “Agreement”) sets forth the terms of your membership in the concierge medical program (the “Program”) offered by Hoag Memorial Hospital Presbyterian (the “Company”). The Program is designed to offer you a more personalized approach to your health care experience.

  1. The Program.

The Program offers a broad range of amenities and enhancements (set forth on Exhibit A and called the “Enhancements”), including nutritional services, fitness services, and other wellness services. The Enhancements are not professional services and do not include items or services that are covered by health insurance plans. In addition to the amenities and practice enhancements on Exhibit A, the Company will arrange for Hoag Clinic (“Hoag Clinic”) and its physicians and other care providers (the “Providers”), to provide you with professional services, including mental health and clinical therapy services.

The Company does not engage in the practice of medicine, nor does it provide any diagnostic, therapeutic or clinical services. No act or service required or permitted to be rendered by the Company pursuant to this Agreement should be construed or deemed to constitute the practice of medicine or any clinical profession for which a professional license is required. The Company will work with Hoag Clinic to arrange for professional services to be provided to you by Hoag Clinic’s Providers. Your Providers retain full and free discretion to exercise their professional medical judgment on your behalf. Nothing in this Agreement is intended to affect or limit any Provider’s professional judgment. Hoag Clinic will bill you and your health insurance plan separately for any professional services it provides to you. This Agreement governs only your access to and use of the Enhancements offered by the Company.

  1. Membership Fees.

The Company charges a Membership Fee for access to the Enhancements. Payment of the Membership Fee to the Company is a condition of your membership, but is not a requirement to receive medical services from Hoag Clinic. The Membership Fee does not cover or pay for any professional services provided by Hoag Clinic. Certain members may have access to the Enhancements through their employers or other organizations, and as a result, the terms relating to payment of the Membership Fee will not apply to such members until such time that their employer or other organization terminates its arrangement with the Company. Hoag Clinic participates with one or more health insurance plans and accepts payment from those plans as payment in full for any professional services provided, subject to applicable deductibles, co-payments and co-insurance. Hoag Clinic will separately bill you or your health insurance plan for the professional services rendered to you by Hoag Clinic.

The Company may offer an annual or a monthly membership option through the Program with different, corresponding Membership fees. The terms of this Agreement apply to both the monthly or annual membership option. Membership options, and your Membership Fee, may change from time to time. You will receive at least thirty (30) days’ advance written notice of any such changes.

Your Membership Fee will be payable in the manner set forth in Section 3 of this Agreement. The initial payment must be made before your membership in the Program commences. Once paid, your Membership Fee payments are non-refundable, except as set forth in this Agreement.

Discounted Membership Fee Promotions (“Promotions”) may be offered from time to time to new members and will be applied at the time when Membership is activated in accordance with the terms and conditions of the Promotions. Promotions are not available to existing Program members.

You understand and agree that this Agreement is a service contract and not a contract of insurance. This Agreement does not meet any individual health insurance mandate that may be required under state or federal law. While you may, in your discretion, submit the Membership Fee for reimbursement to a flexible spending account, health reimbursement account, or medical savings account of your employer in which you participate, the Company makes no representation that any part of the Membership Fee will qualify to be reimbursed from any such account.

  1. Subscription Billing.

In order to participate in the Program, your Membership Fee payments will be charged to your credit card on a recurring basis. You hereby agree to allow the Company to securely store your credit/debit card information (the “Payment Method”). You agree and authorize the Payment Method to be billed automatically in accordance with the amount equal to the Membership Fee in effect for your Program, at the time of initial payment and each subsequent renewal, until you terminate this Agreement. If a credit card account is being used to pay an amount due to the Company, the Company may obtain preapproval for the amount due. If you want to designate a different Payment Method or if there is a change in your Payment Method information, you should contact Payment Financial Services at 949-764-8400, or by email at PFS@hoag.org. This may temporarily delay your ability to make online payments while the Company verifies the new payment information. You represent and warrant that: (i) any credit/debit card information you supply to the Company is true, correct and complete; (ii) charges you incur will be honored by your credit/debit card company; (iii) you will pay the charges incurred in the amounts posted, including any applicable taxes; and (iv) you are the person in whose name the credit/debit card was issued and are authorized to make purchase or other transactions with the relevant credit/debit card and information.

If the Company is unable to secure funds from your credit/debit card(s) for any reason, including, but not limited to, insufficient funds in the credit/debit card or insufficient or inaccurate information provided by you when submitting electronic payment, the Company may undertake further collection action, including application of fees to the extent permitted by law. The Company may also suspend your membership in the Program if any payment due to the Company hereunder is past-due by thirty (30) days, or the Company may terminate this Agreement.

You have the right to revoke this authorization by contacting the Company at Payment Financial Services at 949-764-8400, or by email at PFS@hoag.org, at least fifteen (15) days prior to the scheduled payment date. You understand that your membership in the Program may be cancelled or suspended if you revoke this authorization, and you remain responsible for all charges you incur or otherwise owe to the Company. This authorization will remain in full force and effect until revoked by you.

  1. Term and Termination.

Unless it is terminated earlier in accordance with the subsequent paragraph and depending on which membership option you choose, the initial term of this Agreement will be for either (a) one (1) month; or (b) one (1) year, beginning on the date that you execute this Agreement and the Company receives your initial Membership Fee payment (the “Initial Term”). Thereafter, this Agreement will automatically renew for successive one (1) month or one (1) year periods, depending on which membership option you choose (each, a “Renewal Term”), unless either you or the Company notifies the other in writing by emailing compasssupport@hoag.org, not less than fifteen (15) days prior to the effective date of termination, of the notifying party’s desire to terminate this Agreement. You may also notify the Company of your desire to terminate this Agreement through the Hoag Compass Application (“App”). In the event that the Company has provided you timely notice of a change in your membership Program or Membership Fee in accordance with the terms of Section 2, above, then, unless you have provided notice of your desire to terminate the Agreement via email or through the App, the change in membership Program or Membership Fee will be incorporated into this Agreement beginning at the start of the applicable Renewal Term. The “Term” of this Agreement shall include the Initial Term and any Renewal Terms thereafter.

Either you or the Company may terminate this Agreement at any time, with or without cause, upon fifteen (15) days’ prior written notice. If you elect the monthly membership option and you terminate this Agreement, any monthly Membership Fee payments you have made will not be refunded. If you elect the annual membership option and you terminate this Agreement in this first six (6) months of the one (1) year Term, then your refund will be the equivalent of six (6) monthly payments of the applicable pro-rated Membership Fee. If you elect the annual membership option and you terminate this Agreement in the last six (6) months of the one (1) year Term, then you will be refunded a pro-rated portion of the applicable Membership Fee, calculated based on the total number of months remaining in the one (1) year Term of the Agreement. In the event of your death, this Agreement will immediately terminate. The foregoing notwithstanding, in the event your Provider becomes unavailable during the term of this Agreement due to illness or other disability, you agree that you will not be entitled to a refund of any portion of the Membership Fees previously paid by you.

  1. Additional Terms.

By providing your email address below, you agree to receive electronic communications via email. You may also elect to receive electronic communications via phone or SMS text messaging by signing the Conditions of Treatment form.

If you are purchasing a membership Program on behalf of, and as a parent or legal guardian of, a minor, such minor will be treated as a Member hereunder and you will be responsible for their adherence to this Agreement. The Company will comply with state and federal rules relating to the confidentiality of any information about such minor received by the Company in connection with the Membership.

All services contemplated hereunder shall be governed by the Company’s policies of general or specific applicability, which are subject to change from time to time. This Agreement, including the exhibits hereto, sets forth the entire agreement between the parties with regard to the subject matter hereof, and supersedes all prior or contemporaneous oral or written agreements regarding the same subject matter. Except as expressly set forth herein, this Agreement may be amended only in a writing signed by the parties.

This Agreement may be executed electronically in one or more counterparts, all of which together shall constitute only one agreement.

□ ACCEPT. By clicking “Accept”, I acknowledge that I have carefully read, understand, and agree to the terms of this Hoag Compass Membership Program Agreement.

Patient’s Name: [INSERT]                                                                              Date: [INSERT]

 

Exhibit A

Program Enhancements

Members who pay the Membership Fee will receive the following Enhancements1 at Hoag Compass-enabled location(s):

  • Access to the Hoag Compass mobile application and its included services, e.g., paperless check-ins, visit scheduling, unlimited messaging with your medical team, and lab results reporting.
  • Priority access for appointments with designated Hoag Clinic Provider(s).
  • Facilitated access to on-site clinical therapy sessions, uniquely available through Hoag Compass.
  • Access to a set of expanded diagnostics, including expanded bloodwork options and nutrigenomic testing.
  • A set of health coaching sessions, provided either virtually via the Hoag Compass app or in-person at a Hoag Compass location, with the Compass Health Coach(es).2
  • Personal, dedicated care coordinator(s) to assist with managing your care, scheduling appointments, coordinating insurance coverage, connecting you with other health care providers, and providing education.
  • Access to on-site Compass Premier Lounge(s) and included amenities.
  • Exclusive deals and/or promotions with Hoag Compass partners for wellness products and services.